Frequently Asked Questions

Pallet Grades & Quality

What is the difference between A, B, and C Grade pallets?

Grades describe condition. A Grade pallets are generally like-new or lightly used with minimal wear. B Grade pallets show some signs of use, such as scuffs or a few repaired boards, but are generally structurally sound. C Grade pallets show visible wear and are generally suited to one-way shipping or lighter-duty use. Exact standards vary between suppliers, so describe what you need in your request and a partner supplier can tell you what they have.

How are pallets inspected?

New Orleans Pallets does not handle or inspect pallets. Inspection and grading are done by the partner supplier you are matched with. When you request a quote, you can ask how they grade pallets and what they check, such as broken boards, protruding nails and overall condition.

What load capacity can the pallets handle?

Capacity depends on the pallet design, its condition, the wood used and how the load is supported. A new pallet and a worn one of the same size can behave very differently. Include the weight and type of load in your quote request so a partner supplier can recommend a suitable pallet.

Ordering & Pricing

How do I get a quote?

Fill out the quote request form on this site. Tell us the pallet type or grade, size, quantity, delivery or pickup location and any timing needs. We connect your request with partner suppliers in the New Orleans area, and a partner supplier follows up with you directly. The request is free and carries no obligation.

Is there a minimum order quantity?

Minimums are set by each partner supplier and can depend on the pallet type, grade and whether the order is picked up or delivered. State your quantity in your request, even if it is small, and a partner supplier can tell you whether they can meet it.

Are there discounts for larger orders?

Pricing is by quote from partner suppliers. If you expect to need pallets on an ongoing basis, mention that in your request so the supplier can take it into account when they respond.

Delivery & Logistics

What areas are covered?

We take requests from the New Orleans area, including Metairie, Kenner, Gretna, Harvey, Marrero, Chalmette and Slidell. Availability depends on partner suppliers, so include your location in the request.

How soon can I get pallets?

Timing is set by the partner supplier, and it depends on availability, quantity and location. Tell us when you need the pallets in your request, and a partner supplier will let you know what they can do.

Do delivery fees apply?

Delivery terms and any fees are set by the partner supplier and depend on location, order size and the type of pallet. Ask for delivery costs to be itemized in your quote so you can compare them with pickup.

Selling Pallets

Can I sell used pallets?

Yes, you can describe the pallets you have in a quote request. Partner suppliers may buy used pallets in suitable condition. Whether a supplier makes an offer, and on what terms, is up to them.

What condition do pallets need to be in to sell?

Suppliers generally look for pallets that are structurally sound, without major damage. Some suppliers also take pallets that need repair, and wood that cannot be reused can often be ground into mulch or other materials. Describe the condition honestly in your request and include photos if you can.

How is pricing determined for used pallets?

Any offer comes from the partner supplier. It generally reflects condition, size, quantity and current demand. Pricing is by quote, and nothing is owed to New Orleans Pallets for making the request.

Custom & Special Orders

Can I get custom-sized pallets?

Partner suppliers may be able to build to your dimensions. Describe the size, the load and the quantity in your request, and a supplier can tell you whether it is something they can make.

Can I get heat-treated pallets for export?

ISPM 15 is the international standard for treating wood packaging used in shipping. Heat treatment means bringing the wood to 56 degrees Celsius at its core for at least 30 minutes, and compliant pallets carry an HT stamp. Ask for ISPM 15 heat-treated pallets in your request; a partner supplier can confirm availability. Also check the requirements of the destination country.

What is the lead time for custom orders?

Lead times depend on the partner supplier, the quantity and how complex the pallet is. Mention your deadline in the request and the supplier can tell you whether it is realistic.

Repair & Recycling

Can damaged pallets be repaired?

Often, yes. Partner suppliers may be able to repair pallets by replacing broken boards and reinforcing weak spots. Repaired pallets stay in use longer, and reusing a pallet avoids building a new one. Whether repair makes sense depends on the damage and the supplier.

What happens to pallets that can't be repaired?

Wood that cannot be reused can often be ground into mulch or other materials. If you want old pallets removed, say so in your request, and a partner supplier can tell you whether they handle it.

Payment & Terms

How do I pay?

New Orleans Pallets does not take payment for pallets. Payment methods and terms are agreed directly between you and the partner supplier. Ask about accepted payment methods when you receive your quote.

Does the quote request cost anything?

No. The request is free and carries no obligation. You decide whether to go ahead with any partner supplier's offer.

General Questions

Can I use pallets for food products?

Suitability depends on the pallet's condition, cleanliness and what it was used for before. If the pallets will carry goods that need extra care, say so in your request and ask the partner supplier about the condition and history of the pallets they offer.

Can I pick up pallets instead of arranging delivery?

Many suppliers allow pickup, which can lower your costs. Ask in your request whether pickup is an option, and bring suitable equipment for loading. Arrangements are made with the partner supplier.