Frequently Asked Questions
Find answers to common questions about our pallets, services, and processes.
Pallet Grades & Quality
What is the difference between A, B, and C Grade pallets?
A Grade pallets are premium quality, like-new condition with minimal wear. B Grade pallets show minor signs of use but remain structurally sound. C Grade pallets are budget-friendly with visible wear, suitable for one-way shipping or light-duty applications.
How do you inspect pallets?
Every pallet undergoes visual inspection for structural integrity, broken boards, protruding nails, and overall condition. We verify dimensions, check load-bearing capacity, and ensure safety standards are met before sale.
What load capacity can your pallets handle?
Standard GMA pallets typically support 2,500-4,000 pounds depending on condition and construction. A Grade pallets handle maximum loads, while B and C Grade capacities vary. Contact us for specific load requirements.
Ordering & Pricing
How do I get a quote?
Fill out any contact form on our website or call us directly. We provide detailed quotes within 24 hours including pallet grade, quantity, delivery options, and pricing. No obligation to purchase.
Is there a minimum order quantity?
Minimum orders vary by pallet grade and delivery location. For local pickup, we can accommodate small orders. Delivered orders typically have a minimum of 20-50 pallets depending on distance.
Do you offer volume discounts?
Yes, we provide significant discounts for bulk orders over 100 pallets. Regular customers and contract pricing are available with even better rates for ongoing supply agreements.
Delivery & Logistics
What areas do you deliver to?
We deliver throughout the New Orleans metro area including Metairie, Kenner, Gretna, Harvey, Marrero, Chalmette, and Slidell. Regional delivery available for large orders. Same-day delivery offered in most areas.
How quickly can I get pallets delivered?
Same-day delivery available for orders placed before noon in the New Orleans metro area. Scheduled deliveries can be arranged to fit your timeline. Emergency delivery available for urgent needs.
Do delivery fees apply?
Delivery fees depend on location, order size, and pallet grade. Large orders often qualify for free or reduced delivery. We provide all costs upfront in your quote with no hidden fees.
Selling Pallets
Do you buy used pallets?
Yes, we purchase used pallets in good condition. We evaluate your pallets, provide fair market pricing, and offer same-day pickup with immediate payment. Contact us for a free evaluation.
What condition do pallets need to be in to sell?
We buy pallets in various conditions. A Grade quality earns premium pricing. B and C Grade pallets are also purchased at appropriate rates. Pallets must have structural integrity with no major damage.
How is pricing determined for used pallets?
Pricing depends on pallet condition, size, quantity, and current market demand. We evaluate each pallet and provide transparent pricing. Larger quantities typically receive better rates.
Custom & Special Orders
Can you build custom-sized pallets?
Yes, we manufacture custom pallets to any specification. Provide your dimensions, load requirements, and quantity. We design, prototype if needed, and produce pallets that meet your exact needs.
Do you offer heat-treated pallets for export?
Yes, we provide ISPM 15 certified heat-treated pallets for international shipping. All pallets are properly stamped and documented to meet export requirements for any destination country.
What is the lead time for custom orders?
Custom pallet lead times typically range from 1-3 weeks depending on quantity and complexity. Rush orders may be available for additional fees. We provide accurate timelines in your quote.
Repair & Recycling
Do you offer pallet repair services?
Yes, we repair damaged pallets to extend their usable life. We replace broken boards, reinforce weak areas, and restore pallets to safe working condition at a fraction of new pallet costs.
What happens to pallets that can't be repaired?
Pallets beyond repair are recycled responsibly. Wood is ground for mulch, biofuel, or other applications. We ensure nothing goes to landfills, supporting environmental sustainability.
Payment & Terms
What payment methods do you accept?
We accept cash, checks, credit cards, and ACH transfers. Net terms available for qualified businesses after credit approval. Immediate payment required for pallet purchases from individuals.
Do you offer payment terms for businesses?
Yes, we offer NET 30 payment terms to qualified commercial customers after credit check. Contract customers may receive extended terms. Contact us to discuss your specific requirements.
General Questions
Are your pallets safe for food products?
Our A Grade pallets are suitable for food applications when properly handled. We can provide pallets that meet FDA requirements. Specify food-grade needs when ordering for proper selection and documentation.
Can I pick up pallets instead of delivery?
Yes, self-pickup is available and often reduces costs. Contact us to arrange pickup time. Bring appropriate equipment to load pallets. We assist with loading when possible.